At American College of Education (ACE), we understand that pursuing a degree is a significant decision, particularly for adult learners balancing work, family and personal responsibilities. Our programs are delivered online* for maximum flexibility, but your educational journey is never something you must navigate alone.
ACE offers a comprehensive online college student support system that ensures you have access to resources that make virtual education effective and engaging. This guide is designed to explore the full range of student support resources available at ACE. These services are intentionally integrated into our virtual learning environment, reflecting our commitment to student success and achievement.
Online Learning at ACE
All ACE courses are delivered through a virtual learning platform that combines flexibility with structure. Assignments follow a predictable schedule, which helps students plan their time effectively and balance personal, professional and academic commitments.
Although the format is fully online, ACE intentionally cultivates a connected and collaborative learning community. Canvas, our learning management system (LMS), organizes course materials, assignments, grades and instructor communication, while Harmonize provides interactive discussion tools.
Personalized Support: More Than a Student Success Initiative
At ACE, every student is paired with two key staff members who specialize in adult learner support and help you achieve success.
- Enrollment Counselor (before program)
- Guides through the admissions, onboarding and orientation processes
- Student Success Coach (during program)
- Provides encouragement, guidance and support in navigating the academic journey
- Assists with time management, course planning and staying organized
- Checks in at key points to ensure students are progressing
- Offers strategies for overcoming challenges
This team-based approach ensures a smooth transition into ACE’s online platform and gives students a clear understanding of what to expect in their first term.
Online Education and Student Support Platforms
ACE offers a range of academic success tools that work together to help you perform at your best. These digital learning support services are accessible from anywhere, at any time and are designed to support you at every stage of your program.
Virtual Tutoring
- Up to 7.5 hours of free virtual tutoring per month through our partnership with Tutor.com
- Convenient, on-demand access to subject matter experts who can clarify difficult concepts, guide problem-solving or assist with writing and research
- Available 24 hours a day, allowing support whenever needed
Library
- 24/7 access to academic journals, databases, e-books and research guides
- Librarians offering personalized support, including research strategies, keyword searches and database navigation
- Resources for everyday coursework, capstone projects and doctoral dissertations
Student Commons
Student Commons is a centralized hub for several student resources and academic tools. Many components of student support services are accessible here.
- Writing Center: Virtual writing assistance focused on academic writing, APA style, grammar, organization, and clarity through tutorials and examples from undergraduate papers to doctoral dissertations
- Access to a discounted yearly subscription to Grammarly for real-time grammar and spell check, suggestions for clarity and conciseness, plagiarism detection, and integration with word processors, email clients and browsers
- Digital Tools Center: Access to technology resources, instructional tutorials and video libraries to enhance digital literacy and productivity
- AI Literacy Center: Tools and information to navigate artificial intelligence (AI) tools thoughtfully and ethically
- Career Services Center: Opportunities to develop skills for career success, including creating compelling resumes and cover letters, preparing for interviews, and leveraging social media for professional opportunities
- Student Wellness Center: Student mental health and well-being resources
- Information regarding stress management, mindfulness, and connecting with support services to maintain balance and thrive academically and personally
- Access to BetterHelp, the world’s largest online therapy platform, offering students a month of free therapy (up to four sessions) and a reduced rate for ongoing support
Accessibility Resources and Accommodations
Through Disability Support Services (DSS), ACE:
- Helps students who require accommodations to fully participate in their academic program through a simple and confidential process
- Coordinates accommodations with faculty to include options such as extended time, alternative formats and assistive technology
Specialized Support for Doctoral Students
ACE offers a unique approach to supporting dissertation candidates, which includes:
- Dissertation coaches who guide you through the dissertation process
- Structured dissertation courses taught by experienced faculty who provide mentorship, feedback and guidance every step of the way
- Additional resources in Student Commons, including sample dissertations, research methodology guides, writing support and library tools specifically designed for advanced research
- Workshops, coaching and other opportunities to help you stay on track, build momentum and complete your dissertations with confidence
Technical Support Tools
ACE provides online learning technology support for Canvas, Student Commons and Microsoft 365 via phone, email or chat. Our comprehensive FAQ provides guidance on selecting optimal devices, configuring browser settings, installing software and troubleshooting issues.
How ACE’s Student Success Initiatives Work Together
What sets ACE apart is the way these tools and services function as an integrated student success team, demonstrating our commitment to strong remote learning support. You have multiple avenues to address challenges and enhance learning. For instance:
- A student writing a research paper may begin by consulting the library for sources, use the Writing Center to organize and format the assignment, and schedule a session with Tutor.com for additional guidance.
- A doctoral student may combine Student Commons resources, faculty feedback, and coaching to manage research and time effectively.
- Students new to online learning can leverage Canvas tutorials, participate in Harmonize discussions, and consult their Success Coach or Tutor.com when needed.
Continued Support After Graduation
Many resources, such as the library, remain available to ACE alumni. The knowledge and skills students gain through these support tools continue to enhance professional performance long after graduation. Alumni often share that writing, research, time management, and critical thinking skills learned at ACE strengthen their careers and leadership potential.
Navigating ACE’s Online Support Services Portal
Students benefit most from support when they actively engage with available resources. Strategies include:
- Exploring MyACE and Canvas early: Familiarize yourself with Student Commons and its writing, tutoring and library tools.
- Using tutoring proactively: Regular sessions prevent challenges from accumulating.
- Connecting with your Student Success Coach: Success Coaches help with planning, time management and academic navigation.
- Participating in course discussions: Canvas and Harmonize make it easier to collaborate with classmates and deepen understanding.
- Contacting DSS early if accommodations are needed: Early requests allow time for effective support.
Following these strategies helps students remain confident, engaged and supported throughout their academic journey.
Our Commitment to Student Success
At ACE, whether you are just beginning, progressing through coursework or preparing for graduation, we are committed to supporting you at every step. You are in a community that believes in your potential and provides the guidance necessary to succeed.
*Select programs may include required local practicums, internships or student teaching experiences.
Explore the online programs at American College of Education, a college you can trust to support you throughout your entire academic journey and beyond.
