Student Tuition & Tech Support

Tuition and library/technology fees are assessed per semester credit hour and by degree level.  You can see how your program cost is structured here, and you can find the total cost for your program of study on the Payment Agreement you signed and received when you applied to ACE. 

Are you financing your education with Climb Credit, Meritize, Sallie Mae, or Tuition Flex? Be sure to contact your lender to officially accept their terms by the payment deadline. Students may obtain financing from any provider of their choice. To learn more about some available options, click here.  

If you are financing with Climb or Tuition Flex, you will also pay the $200 tuition deposit directly to ACE by the payment deadline in MyACE Portal to maintain your enrollment. Students financing with Meritize will pay a $250 deposit to ACE. Sallie Mae does not require a deposit paid to ACE.   

When you pay the deposit, you will continue to see a running balance on your student ledger. Payments will come to ACE according to the terms of your lender agreement.  

Have questions about your loan provider’s repayment process? Please contact your loan servicer as they handle your loan billing and payment matters. It’s important to know ACE is prohibited from discussing any details regarding your third-party loans based on the FDCPA restrictions.

For Climb Credit loans funded before 10/16/23, the servicer is University Accounting Service (UAS), and for loans funded on or after 10/16/23, the servicer is Launch. Click here to learn how to contact your Climb loan servicer.

For Tuition Flex, Sallie Mae, and Meritize loans, please contact your lender for details.

Click here to learn about available grants and scholarships. To apply for a scholarship or grant, please complete your online application and then submit your scholarship or grant application using MyACE Portal. Sign in and select ‘I Want To…Select Form’, and then Apply for a Scholarship.

To be eligible for a refund, you must send the applicable request form found in the MyACE Portal before the Drop Deadline (11:59 p.m. PST on the first Friday of the course). Click here to review the full refund policy in the ACE catalog.  Contact Student Service for assistance. 

For new and continuing students who have been Administratively Withdrawn or canceled (new students) for nonpayment and wish to remain enrolled during the current term a $100.00 Reinstatement Fee will apply. 

To remain enrolled for the current term, the student should contact Student Services at 1-800-280-0307, Option 1 on or before 9:00 p.m. on the Tuesday of the second week of the term to satisfy any outstanding balances due and to pay the $100.00 Reinstatement Fee. 

Payment of the Reinstatement Fee will only be accepted by debit or credit card. 

ACE is committed to a tuition model that is based on the real cost of what it takes to create and deliver a world-class education. We have not raised tuition since 2016, making our tuition among the lowest in the country. Click here to learn more about tuition details. 

Click here to learn additional fees beyond tuition and the library/technology fees (i.e. course support fees, reinstatement fees, State of California Student Tuition Recovery Fund, etc). 

All students must indicate their form of payment by completing a Payment Agreement before being registered for any courses.  You can find the total cost for your program of study on the Payment Agreement you signed and received when you applied to ACE.

While we do not participate in Title IV federal funding, you can obtain financing from the private provider of your choice. We encourage you to learn all the details of proposed loan agreements, as financial agreements must be repaid with interest; please consider all your options carefully before committing to any agreement. If you do need a loan, we can connect you with private student loan providers.

Did you know that the program you’re currently enrolled in qualifies* you to defer prior federal student loans while you attend ACE? Deferring your prior loan payments may make it easier to afford your program while you’re attending classes at ACE.

If you have prior federal student loans that you are interested in deferring payments on while you complete your ACE program, please contact your current lender and request the necessary forms for deferment. Once you have filled out your portion of the forms, you may send them to ACE at [email protected].

ACE will complete our portions of the forms and return them to you. You may then return the completed deferment forms to your current lender.

*American College of Education (USDOE OPE ID: 04151300) is approved by the United States Department of Education for in-school deferments.

The Student Services team provides support in the area shown below. To reach Student Services at [email protected], by calling 1-800-280-0307 Option 1, or by web chat at www.ace.edu. 
Monday to Thursday from 8 am to 9 pm ET and Friday from 8 am to 7 pm ET.   
Saturday (the week before a week of term starts) 10 am to 2 pm ET 
Sunday (week before and week of term starts) 3 pm to 7 pm ET 

• Advising, directing, or coordinating efforts when a student’s academic progress is identified as Warning, Probation, or at risk of Dismissal. 
• College-related questions/General information & assistance. 
• Complaint resolution and grade appeal process. 
• Course navigation. 
• Outreach efforts for students. 
• Support students in the Orientation/On-boarding process. 
• Technical Support: Course Access, MyACE Portal, etc. 

You can log in to MyACE Portal and Canvas by going directly to ACE.edu and selecting STUDENT SUCCESS and then “Student Login” at the top of the home page.  We recommend you save the MyACE and Canvas login webpage links.

The MyACE student portal is your student account at ACE. Through the portal, students may access grades, manage their profiles, pay tuition and fees, and obtain an unofficial transcript. 

Click on the “Forgot Username or Password?” link to reset your password. If you need additional support, contact Student Services at [email protected], by calling 1-800-280-0307 Option 1, or by web chat on the bottom right of your screen.

American College of Education programs are delivered online through the Learning Management System, Canvas. To complete all coursework, students are required to have regular access to a computer with a current, up-to-date browser like Chrome, Firefox, and Safari with cookies enabled, an Internet connection, and audio/video playback capabilities.  If you have a supported mobile device in addition to your laptop, you may also download the Canvas app to access select portions of your coursework while on the go.

The ACE mobile app, available for download at the app store on your mobile device, allows you to stay connected with ACE from your mobile or tablet device. Through the app, you can view your courses, access the ACE calendar, make a payment, view any holds on your account, and much more. The app is not required for students to download; however, it makes online education even more convenient. ACE students sign in using their MyACE Portal login credentials.

Find information about how to clear cache and cookies here.

All of our technology requirements are on our Technology Requirements page here.

1. In Chrome, go to the menu on the upper-right of the browser indicated by three dots.  Click Settings > Privacy and security > Site settings > Pop-ups and redirects > click Sites can send pop-ups and use re-directs. 
2. In Firefox, go to the menu on the upper-right of the browser indicated by three bars.  Click Options or Preferences > Privacy & Security > uncheck Block pop-up windows. Close and relaunch Firefox.  
3. In Safari, go to the menu.  Click Preferences > Websites > Pop-up Windows > Select Allow for the website you wish to allow. Close and relaunch Safari.  

Canvas is ACE’s online learning management system (LMS) where students access and participate in courses and interact with other students and faculty. Students access Canvas using their ACE-provided Microsoft 365 account.

Don’t worry about scheduling courses. You are automatically enrolled by the registrar in all your courses as you progress through your program, including your first course. Your first course will be available to view in Canvas the Friday before your term starts, and you can begin submitting work when the term officially begins.

ACE uses the Kaltura video platform to save, manage, and distribute media content, including media content in Canvas courses. ACE students and faculty may use the Kaltura video tools and workflows to create and manage media content. You can publish/share content in your My Media by embedding it in a course (e.g., on a discussion post/reply or in an assignment submission). 
Find how to use Kaltura in the Digital Tools Center found in Canvas Student Commons. 

ACE’s Student Services team can assist with the majority of technical support (password reset, navigation, etc.). In rare instances, when a more technical issue arises, you can contact Canvas directly. Live Canvas Chat Support is available on the Canvas website or call Canvas Technical Support (24 hours) at 1-877-427-1046.  The Canvas Student Guide can be accessed here.

Students sign in to Canvas using their ACE-provided Microsoft 365 account credentials. If already set up your account and would like to reset your password, please click here and follow the instructions.

Click here and scroll down to see detailed information and a how-to video about how to set up your Microsoft account. ACE students have free access to the online version of the Microsoft 365 Office suite. Similarly, students can use Google Suite or similar online software.  A student’s course and program requirements may require more functionality than the online software suites can provide, and they will need an additional software license (e.g., Microsoft 365 Office for the desktop).  If needed, it will be the student’s responsibility to provide. 

Be sure to first update your phone number in Microsoft 365 before you update your phone number in MyACE Portal.

• Sign in to portal.office.com with your ACE email:  [email protected]
• Click on the initials in the top right-hand corner and then click “View Account”. 
• Click on “Security info” on the left side panel. 
• Click “Add sign-in method” or “Change” to update your phone/secondary email address .
• We strongly recommend students have a phone number AND a personal (not a work-related) email address.   
• International students with limited cell phone access should add and follow the steps for the Authenticator app sign-in method. Click Verified IDs in the Authenticator App and then scan the authenticator QR code on the screen using your mobile device and follow the steps below.  
• Need additional support?  Contact the Student Services Team for additional support at [email protected], by calling 1-800-280-0307 Option 1, or by web chat at www.ace.edu. 

It is common to have more than one Microsoft account. If you use Microsoft for work, whatever you do in that account will be associated with your work account and not your ACE account (and vice versa). Follow the steps below to understand how to operate both accounts.

1. Navigate to portal.office.com and sign in with your account.
2. Once you’re logged into the portal with your account, click on Outlook located on the left side panel.
3. To switch to a different Outlook account, navigate to the top right corner and click on your initials. Click sign out.
4. Navigate back to portal.office.com and sign in with the other saved account or click on “Use another account”. 

Note: To have both accounts open, please use different browsers. For example, open portal.office.com in Chrome and sign in with your ACE account, and then open Firefox and sign in with your other Outlook account.

You will have access for 6 months after completing your program.

If you haven’t received my ACE-provided Microsoft email address, contact the Student Services Team for additional support.

Students sign in to Canvas using their ACE-provided Microsoft 365 account credentials. If already set up your account and would like to reset your password, please click here and follow the instructions.

Your access may be blocked if you did not sign in to your Microsoft account and add your new number under Security Info.  Contact Student Services for assistance.   

If you plan to travel abroad over the break and want to maintain your access to Canvas, be sure to download the Microsoft Authenticator app before departure. This will ensure that you can access Canvas and your ACE Microsoft account, regardless of whether or not your cell number is available to you internationally.

Your ACE Microsoft 365 is an online/web-based version only. This means you must sign in to your account online using a web browser to access your ACE Outlook account and the Microsoft products at https://portal.office.com 

Please click here for “How-To” guides (including PDF and video tutorials). Additionally, students can access the ACE Library at the bottom of the main navigation bar in Canvas.

Our professional librarians are available via live chat, text, or email to assist students with library databases, answer reference questions, and provide interlibrary loan services for journal articles that are not found in the collection. In the ACE Library, you will find all the following (and more):

• ACE OneSearch, a federated search of most of our subscription databases
• Contact information for the Library Staff (including chat and text)
• A-Z Database finder
• Library search tips
• FAQs
• Subject guides for each department (including relevant databases, E-Books, and other pertinent resource links)
• Subscription to RefWorks for organizing citations and references