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ACE FAQs

Frequently Asked Questions – FAQs

Going back to school is a big decision. To help you decide if ACE is right for you, we’ve compiled over 100 answers to some commonly asked questions. If you have specific questions that aren’t answered here, our Student Support team is available to help.

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Admission Requirements

How do I transfer credits from another institution to my ACE program?

What are the academic requirements for admission?

The application states I need an official transcript. What constitutes as official?


Registration

Can I take two courses in one term? How do I set this up?

Can a course be canceled?


Alumni Achievement Award

What will the Alumni Achievement Award recipient receive?

Who determines the award recipient?

What counts as “exceptional leadership” and “outstanding service” to American College of Education?

What is the application deadline?

Who qualifies for the Alumni Achievement Award?

What is expected of the Alumni Achievement Award recipient?


Coursework

Is every course set up the same way?

Can I access my coursework from any location?

Whom do I contact if I was removed from a course because of inactivity?

What is a capstone?

Where can I find the reading list?

Should I complete my coursework in a specific sequence?

How can I request to withdraw from a program?

How should citations be formatted?

How will I know what to do and when to do it?

What is the Turnitin® plagiarism software and how does it work?

My syllabus indicates different due dates than those appearing on my screen. Which are valid?

How do I participate in my course’s discussion?

How do I choose a mentor as part of select education programs?

What should I do if I am unable to complete a course?

How many hours a week of study are required?

Whom do I contact if I cannot access my course?

How long are the online courses and the program?

How do I reach my instructor?

I am having trouble posting, accessing the posting window and viewing readings. What should I do?


Graduation

How do I receive verification of program completion for certification or endorsement from my state?

Whom do I contact for information on degree completion?

How can I update my contact information?

When will I receive a copy of my official transcript?

How long does it take to award my degree?

When is Commencement?

Where can I find commencement participation information?

How do I request an additional copy of my transcript?

How do I know if I’ve completed all of my requirements?

When will I receive my diploma?

When will I graduate?

How can I change my name on my diploma?

What if I need further assistance about graduation?


Military

Do I have to pay tuition and fees?


Payment

Whom do I contact if I have a hold on my record?

Can I use federal financial aid?

Can I make alternative payment arrangements?

How do I pay my tuition and fees bills?

What if I have a financial question that is not answered here?


Professional Licensure, Endorsement or Certification

Will ACE verify with my state’s licensing board that I have completed the program?

When should I seek information regarding professional licensure?

What should I do when calling my state licensing office?

If I cannot find the information I am looking for on my state’s licensing website, what should I do?

Can ACE tell me whether I will qualify for licensure in my state?

What are common licensure requirements?

Does the ACE program need to be approved by my state licensing board before I can become licensed?

Does the approval of the Educational Leadership program in Arizona, Indiana, Florida, Ohio and Texas mean there is reciprocity with my state?

May I obtain my license from ACE?

What do I need to research with my state licensing board?


Student Support

What do I do if I cannot access my course? Will I be allowed an extension on my work if I cannot access a course?

What do I do if I am enrolled in the wrong course?

What do I do if I cannot access a course?

I am having difficulty getting a call back. What should I do?

What do I do if I cannot access readings?

How do I order a transcript to be sent to my employer?


Technology

What are the computer/technology skill requirements for using ACE’s learning management system?

How do I locate my student ID number?

Can I access my new ACE email from any location?

Whom should I contact with technical support questions?

What do I do if I cannot activate my course? Will I be allowed an extension on my work if I cannot activate the course?

What if I need further technology assistance?

What are the basic computer specifications required for my course? Which browsers does the learning management system support?

I am having trouble posting, accessing the posting window and viewing readings. What should I do?

How do I get my American College of Education username and password?

How do I reset my password?


Tuition

Can I use federal financial aid?

Whom do I contact if I have a hold on my record?

Are there any international fees?

What if I need to make arrangements for payment?

How much are fees?

What if I need further assistance with tuition?

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