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Student Support

At American College of Education, you get an affordable, world-class education and personalized support from a team that is invested in your success.

Student Support Services Include:

Access to Tutoring

Through a partnership with Tutor.com, students can be connected with a live one-on-one tutor and a dashboard where they and their tutor can review and discuss their work. Students have up to 7.5 hours of free tutoring through this service each month, and tutors are available 24/7

Virtual Library 

You’ll have access to ACE’s virtual library, available 24/7.

Student Commons

Student Commons features resources such as handbooks, research guides, and sample dissertations.

Writing Center

You can improve your academic writing skills and get help with assignments at the Writing Center in the Student Commons.

Dissertation Support 

Doctoral students receive dissertation support.

Success Team

Upon enrolling, you’ll be matched with an Enrollment Counselor who will ensure your transition into an ACE student is smooth. 

You’ll also be assigned a Student Success Coach who will answer your questions, address your concerns, connect you to necessary resources, provide additional support and do so much more throughout your time at ACE.

Your team will champion your progress and keep you on track.

Contact Your Success Team

Student Support Team

Email | [email protected]

Phone | 1-800-280-0307, option 1

Hours

Monday – Thursday:
8:00 a.m. – 9:00 p.m. ET

Friday:
8:00 a.m. – 7:00 p.m. ET

Saturday (the week before term starts and the week of term starts):
10:00 a.m. – 2:00 p.m. ET

Sunday (the week before term starts and the week of term starts):
3:00 p.m. – 7:00 p.m. ET

Enrollment Counselors

Email | [email protected]

Phone | 1-800-280-0307, option 2

Hours 

Monday – Thursday:
8:00 a.m. – 9:00 p.m. ET 

Friday:
8:00 a.m. – 7:00 p.m. ET

Saturday:
10:00 a.m. – 2:00 p.m. ET

Sunday:
12:00 p.m. – 4:00 p.m. ET

Library Resources

General Library Information

American College of Education is committed to providing the best graduate-level library resources and services to our students. With the current revolution in information and telecommunications technologies, our students can access most scholarly and research information in digital formats. Items that cannot be digitally located are available through inter-library loans.

Students learn how to access and use the vast resources available to them — anytime and anywhere. At ACE, “going to the library” means using an online environment to:

  • Effectively search online databases for scholarly information
  • Get assistance from professional librarians via live chat, SMS text messaging, email, or phone
  • Link full-text publications to a laptop, mobile phone, tablet, or hand-held book reader, as author and publisher rights allow
  • Use inter-library loan services and/or local libraries to access publications not available in digital formats
  • Evaluate the contents of digital and print publications for authenticity, accuracy, objectivity, currency, and completeness
  • Integrate information into research and writing
  • Develop information literacy skills for lifelong learning
  • Translate information literacy skills into the P-12 classroom

Our library directly supports online teaching and learning with both innovative and traditional library services, resources and online technologies.

Online Library Resources

OpenAthens

OpenAthens is an authentication system that allows users to access our MyAthens Library portal, which includes the Discovery search, an A to Z Publications Locator, and a listing of all our library databases. In addition, users can authenticate to publisher websites with their OpenAthens credentials and directly obtain the full text of our subscribed resources.

EBSCO Discovery Service

The EBSCO Discovery Service provides users with a means of accessing all of our library’s information resources through a single search.

Users can access tutorials in the Orientation Module of their LMS. Use the following tips and strategies to effectively utilize this powerful tool.

Library Search Tips and Strategies

To conduct effective searches in databases and indexes:

  1. Plan your search before starting on the keyboard.
  2. Choose a topic, and then turn it into a research question. Ask yourself: What do I already know about the topic? What do I want to know about the topic?
  3. Choose keywords and synonyms from your research question. Keywords are usually the main ideas or concepts in your research question.
  4. To find synonyms for your keywords or subject headings (descriptors) you can:
    • Use a thesaurus or dictionary on the web or in print
    • Use a specific database’s thesaurus online, such as:
      • Thesaurus of ERIC Descriptors
      • CINAHL (Nursing Subject Headings)
      • MeSH (Medical Subject Headings)
    • Look at the subject headings (descriptors) used in a good citation or abstract, and then search using those better subject terms.
  5. Choose a database or online index that best matches the content you are seeking. For education journal articles with full-text, start with any of these databases:
    • Education Source
    • ERIC
    • ProQuest Education Database
  6. Read the HELP sections of each database before starting a search.
  7. For more precise searches, use subject headings (descriptors) assigned by indexers of journal articles, books and ERIC documents included in the database. Keyword searches are less precise but provide a beginning and broad search.
  8. Create your search by combining search terms with Boolean operators (OR, AND, NOT). Here are examples of how Boolean operators work:
Dogs OR CatsRetrieves every citation with either word (enlarges the retrieved set)
Dogs AND CatsRetrieves every citation with both words (reduces the retrieved set)
Dogs AND CatsRetrieves every citation with Dogs but leaves out any citation that also has Cats (reduces the retrieved set)
Dogs AND (Cats OR MICE)Retrieves every citation with Dogs and either Cats or Mice (enlarges the retrieved set)
(Dogs AND Cats) OR MICERetrieves every citation with both Dogs and Cats, then adds every citation with Mice (enlarges the retrieved set)
  1. Enclose search phrases in quotation marks or parentheses to keep words together. Example: “educational testing”
  2. Start searching.
  3. Evaluate your results by browsing a few retrieved citations. Did you get the results you wanted? If not, search again using different search terms and/or different Boolean operators. Hint: do not browse more than about 20 citations. Correct your search strategy and search terms, and then redo the search.
  4. Use the Pearl Growing technique for best results:
    • Find one good citation using keywords and browsing.
    • See how that citation was indexed in its specific database. What subject headings were assigned to the citation by indexers?
    • Using better subject headings or more precise keywords, redo your search.

E-Book Databases

Academic Search Complete

Academic Search Complete offers an enormous collection of full-text journals, providing users access to critical information from many sources. In addition, this database is the leading source of peer-reviewed full-text for STM research, social sciences and humanities. This scholarly collection offers unmatched coverage of information spanning a broad range of important areas of academic study, including anthropology, engineering, law and the sciences.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 13,700+ journals
  • Full-text: 9,000+ full-text journals and 1,000+ e-books, reports, and monographs. 60,000+ videos are available.
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.

Business Source Complete

Business Source Complete is the world’s definitive scholarly business database. As part of the comprehensive coverage offered by this database, indexing and abstracts for the most important scholarly business journals dating back as far as 1886 are included.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 2,330+ peer-reviewed journals; 3,625 SWOT analyses; 57 faculty seminar videos; 10,270 case studies; and 1,000 e-books
  • Full-text: 1,000+ e-books, reports and monographs
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org

eBook Central

eBook Central is a platform for eBooks.

  • Producer: ProQuest
  • Vendor: ProQuest
  • Coverage: One eBook
  • Full-text: One eBook
  • To locate libraries that own specific eBooks in your zip code, go to www.worldcat.org or check your state digital library.

eBooks (EbscoHost)

eBooks is a collection of full-text eBooks. ACE purchased 2009 and 2010 education publications and will continue to update this collection. This collection also includes eBooks available as open access. 

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 3,542 eBooks (90 eBooks in education as of January 2017)
  • Full-text: 3,542 eBooks
  • To locate libraries that own specific eBooks in your zip code, go to www.worldcat.org.

Education Source

Education Source is an authoritative online resource for education research. This file offers the world’s largest and most complete collection of full-text education journals. It is a bibliographic and full-text database covering scholarly research and information relating to all areas of education. Topics covered include all levels of education, from early childhood to higher education, and all educational specialties, such as leadership, curriculum, instruction, multilingual education, health education, testing, administration, policy, funding and related social issues.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 2,850+ journals plus 550+ e-books, monographs, conference papers and proceedings
  • Full-text:  1,800+ journals and 550+ books and monographs plus numerous conference papers and proceedings
  • Includes: EBSCO’s Professional Development Collection
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.

 Health Management

Health Management is a specialized database that includes the full text from pertinent health publishers in health administration. Over 6,000 dissertations and theses from that field are also included along with over 1,100 Business Monitor International reports related to the healthcare industry. Topics covered include hospitals, insurance, law, statistics, business management, ethics and public health administration.

  • Produced by: ProQuest
  • Vendor: ProQuest
  • Coverage: 900+ journals, 6,000+ dissertations and theses and 1,100+ Business Monitor International reports
  • Full-text: Yes
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.

Library, Information Science, & Technology Abstracts with Full Text

This database covers information management, technology and more. Coverage extends back as far as the mid-1960s.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 735+ journals and 30+ monographs
  • Full-text: Yes
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.

ProQuest Dissertations & Theses Full Text – Volume A

  • Producer: ProQuest
  • Vendor: ProQuest
  • Coverage: 1 million citations
  • Full-text: Yes, for most dissertations added since 1997

To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.

E-Journal Databases

Academic Search Complete

Academic Search Complete offers an enormous collection of full-text journals, providing users access to critical information from many sources. In addition, this database is the leading source of peer-reviewed full-text for STM research, social sciences and humanities. This scholarly collection offers unmatched coverage of information spanning a broad range of important areas of academic study, including anthropology, engineering, law and the sciences.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 13,780+ journals, indexed
  • Full-text: 9,000+ full-text journals and 1,000+ e-books
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.

Business Source Complete

Business Source Complete offers indexing and abstracts for scholarly business journals dating back as far as 1886.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 2,330+ peer-reviewed journals; 3,625 SWOT analyses; 57 faculty seminar videos; 10,270 case studies; and 1,000 e-books
  • Full-text: 1,000+ e-books, reports and monographs
  • To locate libraries that own specific e-books in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try Google Scholar.

Child Development & Adolescent Studies (EBSCO)

Child Development & Adolescent Studies is an index of book reviews, articles, technical reports, theses and dissertations related to the growth and development of children through the age of 21.

  • Produced by: National Information Services Corporation, MD, previously published by Society for Research in Child Development, 1927-2001
  • Vendor: EBSCO
  • Coverage: 238 journals
  • Full-text: None
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Research Complete or ProQuest Education Database.

Education Abstracts/Full-Text (Wilson)

Education Abstracts/Full-Text indexes and abstracts articles from education journals published since 1983, education yearbooks published since 1994 and books in education published since 1995. Subjects covered include adult education, continuing education, library science, literacy standards, multicultural/ethnic education, teaching methods and more.

  • Produced by: H. W. Wilson Co.
  • Vendor: EBSCO
  • Coverage: 770+ journals, yearbooks and monographs
  • Full-text: 350+ journals dating back to 1996
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate the full-text of a specific article not available in this database, try EBSCO Education Source.

Education Source

Education Source is an authoritative online resource for education research. This file offers the world’s largest and most complete collection of full-text education journals. It is a bibliographic and full-text database covering scholarly research and information relating to all areas of education. Topics covered include all levels of education, from early childhood to higher education, and all educational specialties, such as leadership, curriculum, instruction, multilingual education, health education, testing, administration, policy, funding and related social issues.

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 2,850+ journals plus more than 550 books, monographs, conference papers and proceedings
  • Full-text: 1,800+ journals and 550+ books and monographs plus numerous conference papers and proceedings
  • Includes: EBSCO’s Professional Development Collection
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try ProQuest Education Database.

Education Week

Editorial Projects in Education (EPE) is recognized as the premier source of news, information and analysis on American pre-collegiate education.

  • Produced by: EPIE
  • Vendor: EBSCO
  • Coverage: 2013-current
  • Full-text: Yes

Educational Administration Abstracts

Educational Administration Abstracts include bibliographic records covering educational administration, leadership, management, educational research and other areas. EBSCO has digitized the full archive of this index, covering back to 1966.

  • Produced by: University Council for Educational Administration, 1966-current
  • Vendor: EBSCO
  • Coverage: 280+ journals; more than 190,000 bibliographic records
  • Full-text: None
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Source or ProQuest Education Database.

Educational Administration Quarterly

Educational Administration Quarterly (EAQ) publishes prominent empirical and conceptual articles focused on timely and critical leadership and policy issues of educational organizations. The journal embraces traditional and emergent research paradigms, methods and issues. The journal particularly promotes the publication of rigorous and relevant scholarly work that enhances linkages among and utility for educational policy, practice and research arenas.

  • Produced by: SAGE
  • Vendor: EBSCO
  • Coverage: 2013-current
  • Full-text: Yes

Educational Resources Information Center

The Educational Resources Information Center (ERIC) database is created and distributed for free by the U.S. Department of Education. ERIC indexes and abstracts education journals as well as published and unpublished books, monographs, curriculum guides, conference papers, proceedings, position papers, teaching guides and other educational materials./student-services/

  • Produced by: U.S. Department of Education, 1966-current
  • Vendors: http://www.eric.ed.gov, EBSCO and ProQuest
  • All ERIC journal articles and ERIC documents are assigned subject headings from the Thesaurus of ERIC Descriptors: https://eric.ed.gov/default.aspx?ti=all
  • Coverage: 1,100+ journals; 500,000+ other publications; and 1.3+ million citations
  • Full-text: 244 journals (EJ) and 330,000+ ERIC documents (ED) – Some publications have copyright restrictions placed by the author or publisher.
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Source or ProQuest Education Database.

Google Scholar

Google Scholar is a keyword search engine of journal articles harvested daily from the web, including U.S. patents and legal opinions.

  • Produced by: Google
  • Vendor: www.scholar.google.com
  • Coverage: All web pages on the internet
  • Full-text: copyright-free articles, full-text patents and federal legal opinions
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Source or ProQuest Education Database.

Health Management Database

Health Management is a specialized database that includes the full text from pertinent health publishers in health administration. Over 6,000 dissertations and theses from the field are also included along with over 1,100 Business Monitor International reports related to the healthcare industry. Topics covered include hospitals, insurance, law, statistics, business management, ethics and public health administration.

  • Produced by: ProQuest
  • Vendor: ProQuest
  • Coverage: 900+ journals, 6,000+ dissertations and theses, 1,100+ Business Monitor International reports
  • Full-text: Yes
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Business Source.

JSTOR

JSTOR Current Education Collection

  • Produced by: JSTOR
  • Vendor: EBSCO
  • Coverage: Nine selected education-related journals
  • Full-text: Yes

Library, Information Science & Technology Abstracts with Full Text

  • Produced by: EBSCO
  • Vendor: EBSCO
  • Coverage: 400+ journals plus books, monographs, conference papers and pamphlets
  • Full-text: 160+ journals and 550+ books and monographs plus numerous conference proceedings and pamphlets
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Source or ProQuest Education Database.

ProQuest Education Database

ProQuest Education Database covers scholarly literature on primary, secondary, and higher education; special education; homeschooling; adult education; and hundreds of related topics.

  • Producer: ProQuest
  • Vendor: ProQuest
  • Coverage: 919+ journals published since 1991
  • Full-text: 660 journals
  • To locate libraries that own specific journals in your zip code, go to www.worldcat.org.
  • To locate full-text of a specific article not available in this database, try EBSCO Education Source.

Copyright Policy

Policy on the Use of Copyrighted Works for Education and Research

1.1. ACE will take appropriate measures to ensure that its students, faculty, and staff are aware of copyright laws, regulations and agreements and can act responsibly as they use information that is owned by others in the course of teaching, learning, research or administration of the College.

1.2. All members of the ACE community are required to comply with copyright laws. Federal copyright laws provide valuable protection to the authors of original works, and ACE expects all members of the ACE community to respect those rights. Copyright laws also permit users of copyrighted works to make fair use of copyrighted materials under some limited circumstances. ACE works to make fair use of copyrighted materials under some limited circumstances.

1.3. ACE is committed to fully support the fair use of copyrighted works by the ACE community under the provisions of applicable laws. The ACE community is expected to have knowledge of, and make reasonable application of, the four factors of fair use.

1.4. Failure to comply with copyright laws and to act in good faith in the fair use of copyrighted materials will result in an ACE community member assuming liability for his or her actions and may result in disciplinary action.

2. Copyright Protections and Fair Use Principles 

To help members of the ACE community understand and comply with copyright laws, this policy summarizes basic principles of copyright law including the application of the fair use balancing test. A fair use of a copyrighted work depends upon a specific determination based upon the circumstances of the use.

2.1. Principle 1: The copyright owner has important and exclusive rights. Copyright law protects original works such as films, writings, music and visual arts by giving the copyright owner a set of exclusive rights in that work. These rights include the right to distribute, copy, adapt, perform, display and create derivative or collected works. In general, any use of copyrighted materials requires permission from and maybe payment of royalties to the copyright owner unless the use falls within a fair use exemption.

2.2. Principle 2: ACE community members must make good faith efforts to understand the fundamentals of copyright laws and the reasonable application of fair use. When ACE community members plan to use a copyrighted work in their teaching or research, they must examine the specifics of their use within the context of the law in order to determine whether they should seek permission for the use or depend upon a fair use exemption.

2.3. Principle 3: A proper determination of fair use requires applying the following four factors:

1.    purpose or character of the use;

2.    nature of the copyrighted work being used;

3.    amount and substantiality of the work being used; and

4.    effect of the use on the market for or value of the original

2.4. Principle 4: Nonprofit educational purposes are generally favored in the application of the four factors of fair use, but an educational use does not by itself make the use a “fair use.” The educational purpose of ACE will usually weigh the first of the four factors in favor of fair use. However, an educational use does not mean that the use is, by that factor alone, a fair use. All four factors must be weighed in making that decision. 

2.5. Principle 5: By acting responsibly and making considered decisions, you can limit your potential liability. Congress provides significant protection for educators. Educators must hold a reasonable and good faith belief that their activities are fair use in light of the four factors. Educators are advised to carefully document their application of the four factors of fair use to their specific use in order to demonstrate that the activities were done in good faith.

3. Obtaining Copyright Permission

3.1. To the extent that a member of the ACE community does not think their use of copyrighted material would fall under a fair use exemption, the ACE community member is responsible for obtaining or arranging to obtain copyright permission. Please submit requests for permissions at least six weeks before the material is needed to the Director of the ACE Library as the process can be slow, especially when dealing directly with a publisher. If permission is denied, or cannot be obtained in time, alternate material must be found.

Relevant Copyright Links

U.S. Copyright Office – Library of Congress

U.S. Patent and Trademark Office – Department of Commerce

Distance Education and the Teach Act – American Library Association

Fair Use – (Copyright) Library of Congress

Digital Learning Connections

Today, educators teach a generation of “digital natives” and the use of technology in the classroom is imperative. In 2010, we surveyed students and alumni, and the top request was more advanced use of technology in assignments and class projects. Students wanted more education around leveraging technology in the classroom — no matter their subject, no matter their specialty. And so was born the Digital Learning Connections (DLC) initiative: a college-wide plan to infuse technology across our courses and curriculum.

Through Digital Learning Connections, assignments in all courses will utilize both common and emerging technologies so our graduate students are exposed to new tools and have a chance to hone their skills for use in their classrooms and in their lives.

Resources and Rips on Commonly Used Technology Tools

Excel and Word Help

PowerPoint Help

Taking Screenshots 

Concept Mapping Help 

Helpful Student Tutorials 

ACE Webinars

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